E-Commerce, consists of the buying and selling of products or services over electronic systems such as the internet and other computer network.
Examlpes
- ATM (only one watchman can handle the business)
- Selling physical goods and services using websites e.g. insurance, flowers, cards, magazines, shoes, electronic items etc.
- Online Reservation for almost all the available services e.g. Railway REservation, Flight Reservation, Hotel Reservation
- One Plant Division can ask for a product or service from another Division of the same Plant (Like ERP).
E-Business Process - WHY / WHAT / HOW
WHY - Customer Relationship
WHAT - Redesign Business Process
HOW - Applying Technology
Type of E-Commerce
Important FACT FILE
1990: Tim Berners-Lee writes the first web browser, world wide web, using a NeXT computer.
1994: Pizza Hut offers pizza ordering on its Web page.
The first online bank opens.
Attempts to offer flower delivery and magazine subscriptions online.
1995: Jeff Bezos launches amazon.com and the first commercial-free 24 hour, e-Bay is founded.
1998: Electronic Postal Stamps can be purchased from the web.
2008: E-commrce sales projected to reach $204 billion, an increase of 17 percent over 2007.
E-Commerce in India
India Ranks Third biggest e-shopping nation.
Business Applications
- E-Mail and Messaging
- Documents, spreadsheets, database
- Acconting and Finance Systems
- Orders and Shippment Information
- Enterprise and Client Information Reporting
- Domestic and International Payment Systems
- Newsgroup
- On-Line Shopping
- Messaging
- Conferencing
Importance of E-Commerce
- Decrease in cost of Ordering & Supply
- Better Contact between customer and supplier
- Exploration of new markets (rural customers can buy global brands)
- Easy to use and customer friendly
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